Technical Customer Success Manager

About the role

PartSpace is seeking a Technical Customer Success Manager to support manufacturing clients in adopting their AI-driven procurement platform. The role involves managing the customer lifecycle from onboarding to implementation, ensuring the successful use of the product, and acting as a key liaison between clients and internal teams. You will translate customer requirements into technical use cases and drive customer satisfaction through proactive engagement.

Responsibilities

• Act as the primary point of contact for existing customers from onboarding through implementation and platform adoption.
• Align goals, KPIs, and use cases with clients to ensure sustainable platform usage.
• Translate customer requirements into concrete technical and process-oriented use cases.
• Play a key role in customer retention by leveraging technical expertise.
• Serve as a bridge between customers and internal teams to resolve technical and contractual issues efficiently.
• Identify opportunities and risks to increase customer satisfaction and contribute to company success.

Required skills

• Customer Service
• Cost-Engineering
• Sourcing
• PLM systems
• German
• English

Nice to have

• SAP MM

Qualifications

• Degree in Industrial Engineering, Mechanical Engineering, or Business Informatics
• Vocational training as a Mechanical Engineering Technician, Precision Mechanics Master, or Business Economist

Benefits

• Company pension scheme
• Professional development budget
• Corporate benefits
• Business Bike
• Corporate fitness
• BahnCard
• Flexible working hours
• Workation
• Team events
• Free snacks and drinks

About the Company

PartSpace is a high-growth, innovative tech company using artificial intelligence and engineering data to redefine technical procurement. Their cloud-based platform makes industrial component sourcing more intelligent by acting like an engineer.