Trade Support Associate

About the role

As a Customer Service Advisor for Trade Support, you will be the primary point of contact for tradespeople seeking assistance, advice, or support. You will ensure every interaction is helpful and efficient, helping members maximize the value of their membership while resolving issues to build long-term trust.

Responsibilities

• Answer calls and emails from tradespeople with care and confidence.
• Guide members toward tools, features, and upgrades that support their business goals.
• Resolve complex issues by listening, thinking critically, and using sound judgment.
• Escalate cases to appropriate teams and collaborate to ensure quick resolution.
• Provide feedback from members to internal teams to improve support processes and reduce repeat contacts.

Required skills

• Customer service
• Problem-solving
• Communication
• Salesforce Service Cloud
• GSuite

Nice to have

• B2B experience
• Membership environment experience

Benefits

• Annual bonus
• Equity scheme
• Health support
• Wellbeing support
• Learning support
• Gym membership
• Smart Tech Scheme
• Cycle Scheme
• Birthday leave
• Charity leave

About the Company

Checkatrade is the UK’s leading platform for finding a tradesperson, with more than 50,000 trades listed and over 6 million reviews. The company is growing rapidly with plans to become the go-to brand for home improvements.