Director Customer Growth, Telco

About the role

Kraken is seeking an Enterprise Sales Leader to drive commercial expansion across Europe within the telecommunications sector. The role focuses on engaging with C-suite executives at major telco operators to position Kraken for BSS transformation projects before formal procurement processes begin. You will act as a strategic partner, translating operator needs into commercial opportunities while shaping the company's market approach.

Responsibilities

• Build and maintain C-suite relationships across Tier 1 and Tier 2 telco operators across Europe
• Identify BSS transformation programmes and position Kraken ahead of RFP processes
• Work with industry analysts, advisors, and partners to build market presence and credibility
• Represent Kraken at European industry events and forums
• Translate operator pain points into commercially structured opportunities
• Work closely with the Kraken product and leadership teams to shape how we go to market in Europe

Required skills

• Commercial
• BSS
• OSS
• IT transformation
• Sales leadership
• Business development

Qualifications

• Proven track record selling BSS, OSS, or large-scale IT transformation programmes to telco C-suite
• Senior operator-side experience as CDO, VP Transformation, Head of BSS, or CIO direct report

About the Company

Kraken powers innovative global developments in energy by creating technology that redefines utilities and unlocks a new energy system. The company is focused on optimising renewable generation, building intelligent grids, and empowering utilities to deliver exceptional customer experiences.