Collections Specialist (German Speaking)

About the role

Lightspeed is looking for a Collections Specialist to join the Finance team in a customer-facing role. The successful candidate will be responsible for managing overdue account balances, engaging with customers to resolve payment issues, and maintaining accurate financial records. This role requires a professional who can remain friendly and authoritative while handling delinquent accounts.

Responsibilities

• Proactively manage and follow up on delinquent portfolio accounts through consistent outbound calls, emails, and customer outreach
• Drive timely resolution of past-due balances through active customer engagement and follow-up
• Identify, prepare, and forward accounts to appropriate collection agencies when needed
• Maintain ongoing communication with collection agencies to resolve delinquent accounts
• Generate and review reports in Excel/Google Sheets to identify and prioritise overdue accounts for action
• Assist in month-end closing processes related to accounts receivable and payment discrepancies
• Monitor customer account details for non-payments, delayed payments, and other irregularities
• Provide exceptional customer service by responding to inquiries and resolving issues promptly

Required skills

• Collections
• Accounts receivable
• Credit control
• German
• English
• Excel
• Google Sheets
• Data entry

Nice to have

• French
• Salesforce
• CRM

Qualifications

• Prior experience in collections, accounts receivable, or a related credit control role

Benefits

• Lightspeed equity scheme
• Health & Wellness Credit
• Mental Health Support
• 60 days remote work per year
• Public transport travel pass subsidy
• Office breakfast and lunches

About the Company

Founded in 2005 in Montreal, Lightspeed is a one-stop commerce platform that helps merchants innovate to simplify, scale, and provide exceptional customer experiences. The company is dual-listed on the NYSE and TSX and serves retail, hospitality, and golf businesses in over 100 countries.