Collections Specialist

About the role

Lightspeed is seeking a Collections Specialist to join our Finance team in a customer-oriented role. You will be responsible for managing overdue accounts, finding solutions with customers, and ensuring consistent follow-up on outstanding receivables.

Responsibilities

• Manage a portfolio of overdue customer accounts through regular calls, emails, and other contact methods
• Work with customers to resolve outstanding receivables and ensure proper account management
• Identify accounts for external collection agencies, prepare documentation, and manage the handover
• Maintain communication with collection agencies and support the resolution of overdue debts
• Create and analyze reports in Excel and Google Sheets to prioritize overdue accounts
• Assist with month-end closing processes related to accounts receivable and payment discrepancies
• Monitor customer accounts for late payments and irregularities to address issues early
• Provide excellent customer service by responding to inquiries and resolving issues in a solution-oriented manner

Required skills

• Collections
• Accounts Receivable
• Credit Control
• German
• English
• Excel
• Google Sheets

Nice to have

• French
• Salesforce
• CRM

Qualifications

• Professional experience in collections, accounts receivable, or credit control

Benefits

• Lightspeed stock program
• Health & Wellness budget
• Mental health support via Modern Health app
• LinkedIn Learning access
• Volunteer time off
• Team breakfasts and events

About the Company

Lightspeed is a one-stop commerce platform that helps merchants simplify, scale, and provide exceptional customer experiences. Founded in 2005 in Montreal, the company serves retail, hospitality, and golf businesses in over 100 countries and is listed on the NYSE and TSX.