Customer Success Executive

About the role

The Customer Success Executive will guide car sellers through the Carwow auction process to ensure a smooth experience and maximize sales success. This role involves managing a lead pipeline, reviewing vehicle listings for accuracy, and providing expert advice to sellers while balancing price expectations with market realities. You will act as a key point of contact for sellers, handling negotiations and maintaining clear communication across multiple channels.

Responsibilities

• Manage a lead pipeline of potential customers looking to sell their car via our online auction.
• Review car listings uploaded by sellers for accuracy and completeness, working proactively with sellers to address any omissions or errors before their car enters the auction.
• Utilise and build your industry knowledge to provide expert advice and guidance to customers, balancing their price expectations with market realities to maximize their chances of a successful sale.
• Clearly explain the Carwow auction process to sellers, ensuring they understand each step and are committed to selling their car through our platform.
• Handle negotiations & customer objections.
• Communicate effectively with sellers via phone, email, live chat, and SMS, addressing any questions or concerns.
• Maintain accurate records of all interactions with sellers, ensuring seamless handovers to other teams as needed.
• Contribute to the overall performance by consistently meeting individual targets against vehicles listed & Pipeline conversion.

Required skills

• Pipeline management
• Communication
• Customer service
• Negotiation
• Attention to detail

Nice to have

• Automotive industry knowledge

Benefits

• Competitive salary
• Commission
• Company share options
• Enhanced holiday package
• Pension scheme
• Private Healthcare
• Life Assurance
• Mental wellbeing coaching
• Work from abroad policy
• Childcare support

About the Company

Carwow Group is a leading online car-changing destination in Europe, operating a portfolio of automotive brands including Carwow, Auto Express, and evo. The company is a recognized tech employer that focuses on championing drivers and disrupting the automotive industry through innovation and growth.