Account Director

About the role

The Account Director is responsible for driving growth across mid-tier accounts by managing expansion pipelines and meeting revenue targets. This role focuses on upselling and cross-selling while collaborating with Customer Success Managers to ensure account health and retention. The position involves leading strategic growth conversations, conducting business reviews, and maintaining accurate forecasting.

Responsibilities

• Own expansion revenue targets for assigned tier 2 customer accounts, hitting or exceeding GRR and NRR goals
• Manage the expansion pipeline across current and upcoming quarters, ensuring accurate forecasting and documentation
• Meet weekly with CSMs to review account health, loss risks, and expansion opportunities
• Lead all expansion conversations with customers including discovery, value-sell, solutioning, and closing
• Partner with the Customer Experience Leader on renewal opportunities with a growth component
• Work cross-functionally with Product, Sales, Service Delivery, and Customer Success to support execution of sold solutions
• Share insights and best practices with CSMs to strengthen their ability to spot expansion potential
• Surface feedback and escalate blockers or trends impacting growth across the customer base

Required skills

• SaaS
• B2B
• Account growth
• Expansion sales
• Pipeline management
• Forecasting
• CRM
• Data analysis

Nice to have

• Digital accessibility
• Compliance

Qualifications

• 3+ years of experience in a Mid-market/Enterprise account growth or expansion sales role

Benefits

• Equity
• 401K
• Medical insurance
• Dental insurance
• Vision insurance
• Flexible PTO
• Company-paid holidays
• Remote work stipend

About the Company

AudioEye believes access to digital content is a fundamental right and works to eliminate barriers to digital accessibility. The company is a team of passionate problem-solvers driven by purpose and impact, aiming to make accessible web experiences the standard.