GTM Strategy & Operations Manager, EMEA

About the role

As the GTM Strategy & Operations Manager for EMEA, you will serve as the operational and analytical engine for the region. You will partner with sales leadership to drive strategy, manage operating cadences, and ensure data integrity to support business growth. This role requires a hands-on approach to balancing high-level strategy with day-to-day execution.

Responsibilities

• Partner with EMEA sales and regional leaders to shape go-to-market strategy including prioritization and coverage models.
• Own territory design and book-of-business construction to ensure equitable account distribution.
• Drive annual and quarterly planning cycles across capacity, headcount, and target-setting.
• Run the rhythm of the business including weekly forecast calls, pipeline reviews, and quarterly business reviews.
• Analyze sales performance and pipeline dynamics to develop data-driven insights and account-prioritization frameworks.
• Execute critical operational processes such as account transitions and CRM updates with high data integrity.
• Serve as a trusted advisor to sales leadership and act as a cross-functional subject-matter expert.

Required skills

• Revenue Operations
• Sales Operations
• GTM Strategy
• Salesforce
• Tableau
• Looker
• Data Modeling
• Stakeholder Management

Nice to have

• SQL
• Conversational AI
• Usage-based business models

Qualifications

• 5+ years in revenue operations, sales operations, GTM strategy, management consulting, or corporate strategy
• Experience supporting a B2B SaaS or enterprise tech sales organization

Benefits

• Medical, dental, and vision coverage
• Paid parental leave
• Remote work setup budget
• Monthly wellness and communication stipend
• 20 days of vacation time

About the Company

Cresta is a unified AI platform that combines conversational AI agents, real-time human agent augmentation, and conversation intelligence to drive revenue and efficiency. Born from the Stanford AI Lab, the company is backed by leading investors and led by experts in AI-driven customer experiences.