Customer Care & Claims Agent Netherlands

About the role

As a Customer Care & Claims Agent, you will serve as the primary point of contact for customers and partners in the Netherlands. You will manage claims cases proactively, maintain CRM and contract management systems, and collaborate with the Operations team to refine internal processes. Your goal is to ensure high service levels while providing clear communication regarding company decisions.

Responsibilities

• Act as the first point of contact for customers and partners via phone and email
• Log and manage claims cases proactively to ensure timely resolution
• Maintain and utilize CRM and contract management systems
• Communicate company decisions clearly to stakeholders
• Collaborate with the Operations team to optimize service processes

Required skills

• Customer Service
• Dutch
• English
• CRM
• Claims Management

Nice to have

• German
• Insurance industry experience
• B2B experience
• AI tools

Qualifications

• Experience in customer service, customer care, or a service center

Benefits

• Subsidized lunch
• BVG ticket discount
• Company e-bike leasing
• Urban sports club membership
• Mental well-being app
• Visa and relocation support
• Team events
• Yoga classes

About the Company

Alteos GmbH, backed by AXA, combines entrepreneurial freedom with technological expertise to manage innovative insurance solutions.