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KP Snacks

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Head of Customer Supply Chain

Salary not disclosedHybrid

  • Supply Chain
  • Slough
  • Contract
  • Yesterday
Newly posted

About the role

The Head of Customer Supply Chain will lead a critical function at the heart of the business, ensuring excellent service delivery and strategic alignment. This high-profile leadership role involves managing both the Customer Services and Customer Supply Chain teams while acting as a key link between customers, commercial teams, manufacturing, and logistics. The successful candidate will shape supply chain strategy, drive continuous improvement, and manage major customer relationships across the UK.

Responsibilities

  • Provide inclusive leadership to Customer Supply Chain Managers and the Customer Services Manager to foster a culture of accountability and collaboration.
  • Develop and deliver the end-to-end Customer Supply Chain vision in alignment with commercial, manufacturing, and logistics priorities.
  • Act as a senior representative for the company with key customers, leading Joint Supply Chain Business Plans and managing senior stakeholder relationships.
  • Take accountability for customer service performance, including OTIF, forecast accuracy, case fill, and customer satisfaction.
  • Champion innovation, process improvement, and cost-to-serve optimisation while ensuring supply chain insights influence business decisions.

Required skills

  • Supply Chain
  • Leadership
  • FMCG
  • Stakeholder Management
  • Strategic Planning
  • Customer Service

Qualifications

  • Experience working with major retailers within FMCG
  • Experience working across multiple businesses, functions or supply chain disciplines

Benefits

  • Annual bonus opportunity
  • Car allowance
  • Pension plan
  • Private healthcare
  • Health cash plan
  • Digital GP
  • Employee assistance programme
  • EV car scheme

About the Company

KP Snacks is part of the Intersnack family and is one of the UK's leading snack manufacturers, producing iconic brands such as Hula Hoops, McCoy's, and KP Nuts. With a team of around 2,400 colleagues in the UK, the company is committed to a close-knit culture that values differences and pushes boundaries.

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