Process Associate - International Banking Voice

About the role

The Process Associate will handle international banking customer queries and issues to ensure high levels of satisfaction. This role involves managing data across multiple systems and troubleshooting customer problems to provide actionable solutions.

Responsibilities

• Respond promptly and effectively to customer queries and issues via email or chat
• Accurately enter, update and manage data across multiple systems and databases
• Troubleshoot customer problems and provide actionable solutions
• Escalate complex issues as required

Required skills

• Customer service
• Data entry
• Troubleshooting
• Banking operations