Customer Experience Specialist - French Bilingual

About the role

The Customer Experience Specialist serves as the heartbeat of Quince, connecting with customers across chat, email, phone, and social channels. This role involves solving problems with empathy, providing authentic guidance, and sharing insights to improve service quality. Specialists contribute to building customer trust and loyalty while navigating clear career paths in specialization, leadership, and training.

Responsibilities

• Own each customer interaction from start to finish, ensuring clarity, care, and confidence.
• Resolve issues with empathy, turning challenges into positive experiences.
• Navigate tools efficiently while keeping the human touch.
• Share insights and recurring patterns to help improve the experience.
• Become a product expert to guide customers authentically.

Required skills

• French
• English
• Customer service
• Digital intelligence
• Communication

Qualifications

• High School diploma or GED
• Bilingual in French and English
• Minimum 2 years of customer service experience

Benefits

• Performance bonus
• Paid training
• Hospital coverage
• Paramedical
• Dental
• Vision
• Prescription
• Virtual Healthcare
• Life and Disability
• 401K

About the Company

Quince is a mission-driven destination for builders, creators, and innovators focused on delivering high-quality essentials at low prices through a manufacturer-to-consumer model. The company leverages proprietary technology, AI, and analytics to scale efficiently across categories including apparel, home goods, and accessories.