Enterprise AI transformation lead

About the role

The Enterprise AI transformation lead will serve as a strategic partner for Fortune 100 accounts, helping organizations transition to an AI-first operating model. This role involves bridging business strategy and technology to drive measurable P&L impact and value realization for large-scale enterprise clients. You will act as a trusted advisor to C-suite leaders, orchestrating complex programs and defining the playbook for enterprise AI transformation.

Responsibilities

• Manage a portfolio of customers while leading ROI and value initiatives in partnership with a customer success manager.
• Act as a strategic transformation partner for Fortune 50-100 customers by setting vision and defining the JTBD framework with leadership teams.
• Build and manage C-suite relationships as a trusted advisor to make AI a top priority for executives.
• Lead value realization and ROI delivery by conducting analysis through surveys and interviews to frame the P&L impact of AI adoption.
• Orchestrate complex cross-functional programs across multiple stakeholders while managing customer teams, escalations, risk mitigation, and program updates.
• Proactively identify and drive expansion opportunities by anticipating customer needs and working with sales on cross-sell and upsell initiatives.
• Scale transformation best practices by producing and processifying decks, frameworks, and communications for the wider team.

Required skills

• Strategic account management
• Transformation consulting
• Change management
• Strategic thinking
• Executive presence
• Cross-functional leadership

Qualifications

• Professional background in management consulting or strategy advisory

Benefits

• Generous PTO
• Comprehensive medical and dental insurance
• Paid parental leave
• Fertility and family planning support
• Early-detection cancer testing
• Pension scheme
• Wellness stipend
• Learning and development stipend
• Company stock options

About the Company

WRITER is an enterprise AI platform that helps organizations orchestrate AI-powered work and expand human capacity. Valued at $1.9B and backed by leading investors, the company enables global brands to build and deploy AI agents grounded in their own data.