Account Manager

About the role

As an Account Manager, you will serve as the primary relationship lead for world-leading retail brands, acting as their internal advocate. You will become a product expert, managing the health and growth of your portfolio while driving product adoption and long-term success. This role involves daily client interaction to build strategic relationships and address the specific retail challenges faced by your customers.

Responsibilities

• Own the health and growth of your portfolio, focusing on retention and expansion.
• Identify upsell opportunities and manage the full proposal and contract process through to close.
• Own the end-to-end renewal process from data analysis to contract execution.
• Develop success plans for each customer defining critical success factors and metrics.
• Drive product adoption and cultivate multi-threaded relationships across executive and mid-level stakeholders.
• Lead regular progress reviews, including quarterly business reviews and monthly check-ins.
• Maintain rigorous documentation of account activity and customer interactions.

Required skills

• B2B SaaS
• Account Management
• Retail
• Customer Success

Qualifications

• 3+ years working in B2B SaaS Account Management or Head Office Retail
• Proven success in growing existing accounts and relationships
• Proven ability to manage 20 accounts

Benefits

• Enhanced parental leave policy
• 25 days annual leave plus public holidays
• Extra annual leave day for every year at EDITED
• Stock options scheme

About the Company

EDITED is the world’s leading AI-driven retail intelligence platform. We empower the world’s most successful brands and retailers with real-time decision-making power by connecting internal business and external market data.