Senior Manager of Customer Growth

About the role

The Senior Manager of Customer Growth will own the GMV outcomes for a portfolio of mid-tier brand partners, focusing on relationship management and commercial strategy. This role involves driving growth, managing account profitability, and collaborating cross-functionally to expand brand partnerships. The ideal candidate is a self-directed leader who thrives in a high-volume account environment and excels at building trust with senior stakeholders.

Responsibilities

• Build and maintain relationships with brand stakeholders across your portfolio
• Run a regular cadence with brands including monthly meetings and quarterly business reviews
• Represent Archive to senior brand stakeholders and executives
• Navigate difficult conversations regarding targets, scope, and escalations
• Own the growth thesis and expansion strategy for each brand in your portfolio
• Build out analytics, forecasting, and P&L creation to track and drive profitability
• Partner with Marketing, Customer Success, and Product teams on cross-functional initiatives

Required skills

• Account management
• Commercial strategy
• Revenue management
• Forecasting
• P&L management
• Executive presence
• AI tools

Nice to have

• E-commerce
• Retail
• Resale industry
• B2B SaaS
• Marketplace environment

Benefits

• Healthcare
• 401(k) enrollment
• Equity

About the Company

Archive is a Series B company backed by Lightspeed Venture Partners, Energize Capital, and Bain Capital Ventures, and was named Fast Company's #2 Most Innovative Company in Retail in 2024. They build technology that powers branded resale for major companies, helping brands keep products in circulation.