Customer Success Expert

About the role

The Customer Success Expert will build and maintain strong relationships with stakeholders and clients to ensure they achieve desired outcomes using the European AI Factory HammerHAI services. This role involves managing the end-to-end user engagement cycle, from prospecting to closing, while documenting user journeys and utilizing CRM tools to track pipeline progress. The expert will also organize events, conduct business reviews, and collaborate with internal teams to create targeted campaigns that enhance customer engagement.

Responsibilities

• Build and maintain strong relationships with key stakeholders and new and existing clients.
• Document user journeys and utilize CRM tools to track customer interactions and pipeline progress.
• Organize and contribute to events such as conferences, workshops, and hackathons.
• Introduce services and technologies available through HammerHAI to customers and potential clients.
• Conduct regular business reviews to assess customer satisfaction and identify opportunities for expansion.
• Collaborate with internal teams to convey customer needs and create targeted engagement campaigns.
• Manage the full end-to-end user interaction and engagement cycle from prospecting to closing.

Required skills

• CRM
• Account management
• Business development
• English
• German
• Strategic account planning

Nice to have

• Start-up experience
• SME experience
• B2B sales
• Marketing strategy
• Technical sales
• Data analysis
• Warm calling
• Customer onboarding

Qualifications

• Master of Business Administration (MBA) or similar degree with 2 years of work experience
• Bachelor's degree in management, marketing, or communications with 4+ years of work experience

Benefits

• Mobile work up to 60%
• Pension plan
• State-of-the-art work equipment
• Discounted sports facility membership
• 30 days annual leave
• Flexible working model

About the Company

LRZ is an institute of the Bavarian Academy of Science and Humanities that provides IT services for ground-breaking research. It fosters a collegial, appreciative, and international work environment that values creative leeway and professional development.