Head of Account Management

About the role

The Head of Account Management will lead the backend revenue strategy and manage existing client relationships at RealStudio. This role involves driving growth through upsells, cross-sells, and contract renewals while building and coaching the account management team. You will work directly with the founder to refine processes and ensure long-term client retention.

Responsibilities

• Develop and execute strategies for upsells, cross-sells, and contract renewals.
• Lead and mentor the account management team through coaching and joint client meetings.
• Establish processes for account planning, regular reviews, and CRM tracking.
• Manage the sales pipeline for existing business, monitoring revenue, churn, and retention metrics.
• Collaborate with sales and operational teams to ensure smooth client transitions and service delivery.
• Conduct strategic client consultations to analyze goals and provide actionable recommendations.

Required skills

• B2B Account Management
• Sales
• Team Leadership
• CRM
• Pipeline Management
• Strategic Consulting
• Negotiation

Qualifications

• Proven experience in B2B account management or sales, ideally in an agency or service environment
• Demonstrated success in expanding existing client relationships and securing long-term retention
• Leadership experience or experience in building and developing teams
• Ability to work with CRM, pipeline, and revenue metrics to set priorities

Benefits

• Performance-based bonus
• Profit sharing
• 100% Remote work
• Flexible workspace
• Professional development

About the Company

RealStudio is a company focused on backend revenue growth and client relationship management.