Technical Account Manager

About the role

The Technical Account Manager serves as the primary technical advisor and incident lead for Legora's most complex strategic client relationships. This role involves maintaining the technical health of accounts, defining operational playbooks, and ensuring seamless communication between executive stakeholders and internal engineering teams. The position is responsible for driving product adoption, managing high-stakes escalations, and ensuring that technical workflows align with client business outcomes.

Responsibilities

• Hold the technical health and escalation outcomes for Strategic Accounts, serving as the primary point of contact.
• Act as incident lead on Sev1 and Sev2 events, managing coordination, customer communication, and resolution paths.
• Define and own escalation criteria, account-health models, and cross-team interfaces to ensure functional consistency.
• Maintain the technical blueprint for each account, including data setup, integrations, security, and workflow context.
• Run technical reviews and enablement sessions to deepen product usage and unlock new value for clients.
• Partner with Engagement Managers on Quarterly Business Reviews to tie technical health to business outcomes.
• Coordinate escalations by aligning Platform Consultants and Technical Platform Experts around a single resolution path.

Required skills

• B2B Account Management
• Incident Response
• Technical Escalation Management
• Stakeholder Communication
• Strategic Planning

Nice to have

• Legal AI
• Legal Tech
• Regulated Professional Services

Benefits

• Comprehensive salary
• Benefits

About the Company

Legora is an AI-native workspace provider for legal professionals, helping teams analyze documents and power end-to-end workflows. With over 2,100 customers across 80 countries, the company has scaled to over $200M in ARR and maintains a global presence across Europe, North America, and APAC.