Senior Key Account Manager SaaS

About the role

As a Senior Key Account Manager, you will take end-to-end ownership of a strategic portfolio of 30 to 50 key accounts across various sectors. You will drive growth through upselling and contract renewals while acting as the central point of contact for commercial and operational topics. This role involves analyzing account performance, developing expansion strategies, and collaborating across internal teams to support the company's success in the smart parking infrastructure market.

Responsibilities

• Develop and implement growth strategies for assigned key accounts.
• Identify and realize opportunities for upselling, contract renewals, and expansion.
• Conduct business reviews to monitor and improve portfolio performance.
• Manage accounts using data metrics such as revenue, NPS, CSAT, and health scores.
• Serve as the primary contact for commercial and operational client inquiries.
• Collaborate closely with Tech, Product, Operations, and Customer Success teams.
• Mentor junior and mid-level colleagues to share knowledge.

Required skills

• B2B Account Management
• CRM
• HubSpot
• Data Analysis
• Contract Negotiation
• Churn Management
• NPS
• CSAT

Qualifications

• Minimum 5 years of experience in B2B Account Management
• German language proficiency at C2 level
• English language proficiency at B2 level

Benefits

• Hybrid work model
• Urban Sports Club membership
• Company pension scheme
• Meal allowance
• Corporate benefits
• 29 days of vacation
• Team events
• Weekly lunches

About the Company

The company is a SaaS provider revolutionizing parking infrastructure with smart license plate recognition, cloud software, and digital payment solutions, currently established at over 500 locations in the DACH region.