Senior Account Manager

About the role

Schoene Neue Kinder is a B2B digital agency seeking a Senior Account Manager to act as the central hub between management, expert teams, and clients. You will be responsible for managing high-value client relationships, driving growth within the existing customer base, and professionalizing the agency's account management processes. The role involves strategic client guidance from the initial pitch phase through to long-term project development.

Responsibilities

• Manage A-potential accounts, including prioritization, goal setting, and pipeline development.
• Participate in pitch and proposal phases to define scope and value propositions.
• Lead client workshops and reviews while providing strategic consulting based on client budgets and goals.
• Act as a bridge between clients, management, and interdisciplinary teams like UX and Creative.
• Manage risks and escalations at the decision-maker level to support project teams.
• Report on KPIs such as NRR, customer quality, and status to the management team.

Required skills

• B2B Account Management
• Stakeholder Management
• Strategic Consulting
• Workshop Facilitation
• Financial Analysis
• Pipeline Management

Qualifications

• Minimum 5 years of experience in strategic B2B account management within an agency or digital consulting environment

Benefits

• Home Office
• Flexible working hours
• Overtime compensation
• Team events
• JobRad

About the Company

Schoene Neue Kinder is a growing B2B digital agency with over 20 years of experience, focusing on digital customer experiences. With over 100 employees across 16 nationalities, the company specializes in developing digital platforms, websites, portals, and apps for leading industrial companies and SaaS firms.