Senior Account Manager

About the role

Schoene Neue Kinder is a B2B digital agency seeking a Senior Account Manager to act as the central hub between management, expert teams, and clients. You will be responsible for managing high-value client relationships, driving growth within the existing customer base, and professionalizing the agency's account management processes. The role involves strategic oversight from the initial pitch phase through to long-term project development.

Responsibilities

• Manage A-potential accounts and selected B-accounts, including prioritization and strategic planning.
• Participate in pitch and proposal phases to define scope and value propositions.
• Lead client workshops and reviews while providing strategic consulting based on client goals and budgets.
• Act as a bridge between clients, management, and internal teams such as UX, Creative, and Digital Marketing.
• Manage risks and escalations at the decision-maker level to support project teams.
• Report on KPIs such as NRR, customer quality, and pipeline health to the management team.

Required skills

• B2B Account Management
• Stakeholder Management
• Strategic Consulting
• Workshop Facilitation
• Financial Analysis
• Pipeline Management

Benefits

• Flexible working hours
• Home Office
• Overtime compensation
• Team events
• JobRad bicycle leasing

About the Company

Schoene Neue Kinder is a growing B2B digital agency with over 20 years of experience, focusing on digital customer experiences. With a team of over 100 people from 16 nationalities, the agency specializes in developing digital platforms, websites, portals, apps, and software solutions for industrial and tech companies.