Senior Technical Account Manager

About the role

The Senior Technical Account Manager will lead the evolution of the customer technical engagement model and manage a team of Technical Account Managers. This role involves balancing strategic customer partnership with hands-on technical leadership to ensure customers maximize the value of Trustonic solutions. You will work across internal teams to shape customer strategy, influence product direction, and drive excellence in technical account management.

Responsibilities

• Lead, coach, and develop a team of Technical Account Managers to create a high-performing culture.
• Define and track individual and team objectives aligned with customer success and business outcomes.
• Establish operating frameworks, processes, and playbooks for technical support and account growth.
• Act as a senior technical advisor and escalation point for complex customer challenges and incidents.
• Partner with Commercial and Partnership teams to conduct regular customer reviews and drive adoption.
• Translate customer insights into recommendations that influence Product strategy and roadmap development.

Required skills

• Technical Account Management
• Team Leadership
• Customer Success
• Cloud Platforms
• Mobile Handsets
• OEM Integration
• Device Security
• Cybersecurity
• Stakeholder Management
• English

Nice to have

• Spanish
• Portuguese
• Telecom industry

Qualifications

• Extensive experience as a Technical Account Manager or similar customer-facing technical role
• Proven experience leading and developing technical teams
• Experience managing strategic enterprise customers and complex technology relationships

Benefits

• Competitive compensation
• Bonus scheme
• Private medical insurance
• Remote working arrangements
• Open holiday policy
• Volunteering support

About the Company

Trustonic makes smartphones affordable for the many, enabling global access to devices and digital finance through secure smartphone locking technology. They partner with mobile carriers, retailers, and financiers across 30+ countries to drive economic inclusion and growth.