Technical Account Manager

About the role

As a Technical Account Manager, you will serve as the primary technical point of contact for merchants following their initial go-live. You will be responsible for monitoring merchant technical health, managing incidents, and guiding clients through technical evolutions to ensure operational stability. This role involves collaborating across internal teams to drive merchant performance improvements and long-term account growth.

Responsibilities

• Proactively monitor merchant technical health, including performance, transaction behavior, and latency.
• Act as the primary technical point of contact for merchant inquiries and platform behavior questions.
• Support technical incident management by triaging issues and coordinating with internal Engineering and Product teams.
• Drive merchant technical improvements by identifying opportunities to optimize acceptance rates and processing costs.
• Build and deliver merchant health reports and maintain accurate technical documentation for account-specific configurations.

Required skills

• Technical Account Management
• Payment ecosystems
• API
• SDK
• Incident management
• Technical troubleshooting
• Log analysis
• Spanish
• English

Nice to have

• Startup environment

Qualifications

• 3+ years in Technical Account Management, Merchant Support, Solutions Engineering, Technical Customer Success, or similar roles
• Experience working with LatAm merchants

Benefits

• Vacations and additional PTO
• Economic support for health insurance
• Internet and cell phone line support
• Stock options
• Learning and development platform

About the Company

DEUNA is a rapidly growing startup revolutionizing global commerce with ATHIA, an AI-powered orchestration and payments platform. The company provides payment intelligence, checkout optimization, and data orchestration to large enterprises, with a significant presence in the Latin American digital economy.