Technical Account Manager

About the role

The Technical Account Manager will own the technical success of n8n’s strategic top-tier customers, ensuring they run healthy, scalable, and high-performing environments. You will act as a trusted technical advisor, partnering with internal teams and customers to maximize platform adoption and operational excellence. This role involves managing technical escalations, driving platform improvements, and translating customer insights into actionable product feedback.

Responsibilities

• Act as the dedicated technical point of contact for a portfolio of strategic top tier customers.
• Lead the technical handoff from Sales Engineering to ensure continuity from implementation into ongoing operations.
• Build deep relationships with technical stakeholders, architects, platform owners, and engineering leaders.
• Continuously assess customer deployments to identify risks around scalability, reliability, performance, and maintainability.
• Provide strategic recommendations for platform improvements, upgrades, optimizations, and architectural changes.
• Oversee technical support intake, issue management, critical incidents, and high-severity support cases.
• Analyze support activity, usage patterns, and operational risks to drive preventative action plans.
• Triage technical product issues, bugs, and feature requests, ensuring feedback is accurately captured internally.

Required skills

• Technical Account Management
• Solutions Architecture
• Cloud infrastructure
• Distributed systems
• APIs
• Production troubleshooting
• DevOps
• Docker
• Kubernetes

Nice to have

• n8n
• iPaaS
• AI integrations
• LLM
• SaaS
• Open-source

Qualifications

• Experience in Technical Account Management, Solutions Architecture, Customer Engineering, Site Reliability Engineering, or a similar customer-facing technical role.

Benefits

• Equity
• 30 days of vacation
• Pension contributions
• Annual learning budget
• Open source project support

About the Company

n8n is an open workflow orchestration platform built for the new era of AI, giving technical teams the freedom of code with the speed of no-code. Since 2019, the company has grown into a diverse team of over 260 people, backed by top investors and a community of over 650,000 active developers.