Senior CRM Manager

About the role

As a CRM Manager at Juit, you will be part of the marketing team and serve as the primary interface to the community. You will be responsible for developing and optimizing CRM and lifecycle strategies to maintain close relationships with customers, drive retention, and increase customer lifetime value.

Responsibilities

• Continuously develop and optimize CRM and lifecycle strategy.
• Build and further develop scalable customer journeys and automations.
• Manage the CRM roadmap and drive personalization and segmentation strategy.
• Develop new CRM initiatives to increase retention, customer lifetime value, and loyalty.
• Collaborate with cross-functional teams including Marketing, Product, BI, and Tech to optimize customer experience.
• Establish a data-driven test and experimentation culture within CRM.

Required skills

• CRM
• Lifecycle Strategy
• Customer Journeys
• Automations
• Segmentation
• Data-driven analysis
• German
• English

Benefits

• Development opportunities
• Well-organized onboarding
• Modern workplace
• Employee discount on Juit meals

About the Company

Juit enables customers to eat healthy by delivering chef-prepared meals directly to their homes. The company aims to become the leading brand for healthy meals in Germany by providing an excellent online and delivery experience.