Senior Scaled Enablement Manager

About the role

The Senior Scaled Enablement Manager will design and lead scalable customer enablement programmes to help customers adopt and expand their use of Maltego products. This role focuses on creating repeatable, one-to-many experiences such as webinars, workshops, and self-service content to drive value realisation across entire customer segments. You will work at the intersection of programme management, customer education, and product adoption to shape how the company scales its customer success efforts.

Responsibilities

• Own the scaled enablement motion, designing live, repeatable programmes that drive product adoption, engagement, and value realisation.
• Build and maintain a cohort and enablement roadmap aligned with customer needs, product priorities, and business objectives.
• Develop and optimise repeatable scaled customer journeys that support onboarding, adoption, expansion, and re-engagement at scale.
• Plan and deliver webinars, workshops, cohort-based training programmes, office hours, and other one-to-many customer learning experiences.
• Create and maintain high-quality enablement content, including training materials, guides, playbooks, videos, and knowledge base resources.
• Leverage AI and automation tools to improve programme design, content creation, customer insight generation, and operational efficiency.
• Analyse customer engagement and product adoption data to identify trends, opportunities, and targeted intervention strategies.
• Define and evolve scalable operating models, processes, and best practices that enable customer success programmes to grow efficiently.

Required skills

• Customer Success
• Customer Enablement
• Programme Management
• Product Adoption
• SaaS
• Content Development
• Data Analysis
• Stakeholder Management

Nice to have

• Planhat
• Gainsight
• Cybersecurity
• OSINT
• Learning Management Systems
• Customer Education

Qualifications

• Minimum 5 years' experience in Customer Success, Customer Enablement, Customer Education, Customer-facing Programme Management, Product Adoption, Training, or a similar customer-facing SaaS role
• Professional proficiency in English

About the Company

Maltego helps organisations uncover complex relationships and connections across people, organisations, infrastructure, and digital assets. The company is a scale-up that provides the benefits and security of larger corporations coupled with the dynamic, fast-paced work environment and flat hierarchies of a start-up.