Account Manager, Customer Success

About the role

Pencil is seeking an Account Manager to oversee the commercial and strategic health of a portfolio of accounts. You will be responsible for managing client relationships, driving renewals, and identifying expansion opportunities while working closely with a technical counterpart. This role requires a strategic mindset to ensure clients receive maximum value from our generative AI advertising platform.

Responsibilities

• Own the day-to-day commercial and strategic health of a portfolio of accounts, building trusted relationships with the stakeholders who hold the budget and the renewal decision.
• Build and run the account's cadence, including QBRs, roadmap conversations, and renewal timelines, to provide a clear narrative on the partnership's direction.
• Partner closely with your Customer Success Technical Manager counterpart to ensure alignment between platform usage and account strategy.
• Keep account documentation, trackers, and materials complete, current, and client-ready.
• Proactively identify and pursue expansion and upsell opportunities by understanding client goals and usage patterns.

Required skills

• Customer Success
• Account Management
• SaaS
• Advertising
• Marketing Tech
• Agency experience
• Client-facing communication
• Presentation skills
• Subscription-based business models

Nice to have

• Generative AI

Qualifications

• 3-5 years of experience in customer success, account management, or client-facing commercial roles
• Experience managing 3–7 client accounts simultaneously

Benefits

• 25 days PTO plus public holidays
• Flexible Time Off scheme
• Health insurance
• Private medical cover
• Monthly stipend for wellness, fitness, and learning
• Enhanced parental leave
• Flexible working hours

About the Company

Pencil is driving innovation in advertising technology through a state-of-the-art SaaS product that harnesses Generative AI to redefine content creation. The company's mission is to make AI the default in advertising while supporting small businesses and creative individuals.