Agentic Workforce Adoption Manager

About the role

The Agentic Workforce Adoption Manager is responsible for driving the active adoption of SOCi’s AI-powered capabilities and ensuring customers realize measurable, high-value business outcomes. This role helps customers transition from manual platform execution to leveraging AI agent solutions to perform work autonomously. Operating within the Customer Success organization, the manager partners with cross-functional teams to identify adoption opportunities, eliminate friction, and accelerate time-to-value.

Responsibilities

• Drive AI Adoption: Lead the transition of customer workflows from manual platform usage to AI agent-based execution across assigned accounts.
• Accelerate Value Delivery: Shorten customer time-to-first-agent and accelerate time-to-value to ensure early, sustained success.
• Enable Operational Shift: Help customers "hire, onboard, train, and operationalize" SOCi’s AI agents directly into their unique business processes.
• Lead Customer Engagements: Structure and deliver high-quality discovery sessions, adoption workshops, webinars, and value realization reviews.
• Cross-Functional Collaboration: Partner with CSMs to identify, prioritize, and capture high-impact AI opportunities.
• Translate Capabilities to Value: Turn technical AI functionality into clear, outcome-oriented use cases aligned with customer business goals.
• Build Playbooks: Develop, refine, and contribute to repeatable adoption frameworks, enablement materials, and best-practice playbooks.
• Uncover & Remove Friction: Identify adoption barriers and work cross-functionally to clear operational and technical roadblocks for the customer.

Required skills

• Customer Success
• Professional Services
• Consulting
• B2B SaaS
• Software product adoption
• Customer enablement

Nice to have

• AI-driven solutions
• Enterprise customer models
• Franchise customer models
• Customer workshops
• MarTech
• Local marketing platforms

Qualifications

• Bachelor’s degree or equivalent practical experience

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Wellness incentives
• 401(k) plan with employer match
• Flexible paid time off
• Quarterly wellness days
• Paid holidays

About the Company

SOCi is a leader in AI-powered marketing solutions for multi-location businesses, providing a digital workforce capable of handling local marketing tasks. Recognized by Fast Company as one of the World's Most Innovative Companies, the firm is trusted by nearly 1,000 top brands to automate and optimize local marketing across all locations.