Danish Speaking Solutions Consultant

About the role

Mercier Consultancy Group is seeking a Danish-speaking Solutions Consultant to provide high-level technical and administrative support to customers. This role involves resolving complex inquiries, maintaining accurate documentation, and collaborating with internal teams to improve service delivery. The position is based in Sofia, Bulgaria, and offers a relocation package for successful candidates.

Responsibilities

• Act as the primary point of contact for Danish-speaking customers, providing high-level technical and administrative support.
• Resolve complex inquiries through multiple channels, maintaining the high standards expected in the Customer Support Services industry.
• Document all interactions accurately within the CRM to ensure a seamless service experience for every client.
• Identify recurring customer issues and collaborate with internal departments to implement long-term service improvements.
• Contribute to team KPIs by maintaining high service efficiency and customer satisfaction scores.
• Provide expert guidance to clients, ensuring they get the most value out of our service offerings.
• Stay updated on company policies and service updates to provide precise, professional information to the Danish-speaking market.

Required skills

• Danish
• Customer Support
• CRM
• Problem-solving
• Communication

Qualifications

• Native or fluent Danish (spoken and written)
• Valid EU passport
• Proven experience in Customer Support Services or a similar client-facing environment

Benefits

• Health insurance
• Paid training
• Relocation package
• Performance bonus

About the Company

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging the gap between high-caliber talent and global industry leaders.