Senior Customer Success Manager

About the role

Foodji is a VC-backed foodtech startup on a mission to provide healthy, sustainable food to millions of employees. As a Senior Customer Success Manager, you will own the customer lifecycle for enterprise accounts, building strong relationships and ensuring long-term success and growth. You will be responsible for account health, contract renewals, and driving cross-functional projects to improve the customer success function.

Responsibilities

• Manage enterprise customer portfolios from onboarding through the entire customer lifecycle.
• Build and maintain strong relationships with key decision-makers and stakeholders.
• Analyze account health using KPIs and implement targeted measures to ensure success.
• Proactively manage contract renewals and identify churn risks early.
• Lead internal and cross-functional projects to develop the Customer Success department.

Required skills

• Account Management
• Customer Success
• Retention
• Churn Management
• Salesforce
• Excel
• German
• English

Benefits

• Lunchit App
• Company pension scheme
• Spendit Card
• EGYM Wellpass
• JobRad
• Childcare subsidy
• Employee discounts
• Food tastings
• Professional development
• Team events

About the Company

Foodji is a team of food-lovers and tech-nerds using proprietary technology and self-learning algorithms to provide fresh, healthy food in workplaces. As a market leader, they serve thousands of people across Germany and are committed to sustainability by reducing food waste.