Customer Success Manager

About the role

The Customer Success Manager will join the Mistertemp Plus team to manage the onboarding process, support client accounts, and drive product adoption. This role involves training agencies, analyzing usage statistics to prevent churn, and acting as a bridge between clients and the product team to improve the SaaS solution. You will be responsible for ensuring client satisfaction and identifying opportunities for additional service offerings.

Responsibilities

• Document and execute the onboarding process for new establishments
• Train agencies on the tool and onboarding procedures
• Monitor client usage, manage account renewals, and reactivate dormant accounts
• Provide written and telephone support to establishments and pool staff
• Analyze usage statistics and NPS to measure client satisfaction
• Report product anomalies to the technical team and track resolutions
• Create and maintain documentation for clients and agencies

Required skills

• SaaS
• Customer Success
• Onboarding
• Customer Support
• CRM
• Ticketing tools
• Data analysis
• Training

Nice to have

• Healthcare software

About the Company

Mistertemp Group provides Mistertemp Plus, a SaaS solution for healthcare establishments to manage their internal pool of temporary and permanent staff.