Customer Success Manager

About the role

Mistertemp Group is seeking a Customer Success Manager to join the Mistertemp Plus team, a SaaS solution for healthcare facilities to manage internal staff pools. You will be responsible for onboarding new clients, managing the customer lifecycle, and driving product adoption. This role involves close collaboration with agencies and internal product teams to ensure client satisfaction and business growth.

Responsibilities

• Document and execute onboarding processes for new facilities
• Train agencies on the tool and onboarding procedures
• Monitor client usage statistics to identify and reactivate dormant accounts
• Identify upsell opportunities and manage client retention
• Provide written and telephone support to facilities and internal staff
• Collect client feedback and report product needs to the technical team
• Maintain client and agency documentation and track performance indicators

Required skills

• SaaS
• Onboarding
• Customer Support
• CRM
• Ticketing software
• Data analysis
• Process documentation
• Training

Nice to have

• Healthcare software

About the Company

Mistertemp Group provides Mistertemp Plus, a SaaS solution designed for healthcare establishments to manage their internal pool of temporary and permanent staff.