Inside Sales Rep

About the role

LevelUp is seeking a results-oriented Inside Sales Representative to act as an extension of their clients' global commercial teams. You will drive revenue growth by managing inbound demand, guiding clients through the conversion from free to paid accounts, and executing targeted outbound campaigns. This role requires high-volume communication via chat and email, meticulous CRM logging, and the ability to handle objections effectively.

Responsibilities

• Respond to high volumes of inbound chats and emails from existing clients utilizing free credits or trial periods.
• Guide customers through package options, pricing tiers, and licensing models.
• Manage common objections using provided sales playbooks and close transactions using assisted checkout in CRM tools.
• Identify complex, multi-seat, or enterprise-level opportunities and route them to named Account Managers.
• Document 100% of customer interactions, purchase intent, objections, and usage trends in CRM daily.
• Handle escalated requests arising from self-serve portals.
• Run proactive outbound campaigns targeting an installed base based on usage triggers and support seasonal marketing campaigns.
• Consistently meet or exceed KPIs including chat response times, deal cycle lengths, and CSAT scores.

Required skills

• B2B SaaS sales
• Inside sales
• Chat sales
• CRM
• Salesforce
• Lead management
• Objection handling

Nice to have

• Accounting software sales
• Audit software sales
• AI software
• Product-Led Growth
• CPQ
• French
• German
• Dutch

Qualifications

• 2+ years of experience in B2B SaaS inside sales, chat sales, or high-volume inbound SDR/BDR roles
• Proven record of meeting or exceeding sales quotas and conversion metrics
• Experience closing deals over live chat
• Exceptional written and spoken English skills

Benefits

• Performance-based commission
• Performance-based bonuses
• Equipment provided
• HMO
• 13th month pay

About the Company

LevelUp is a specialist agency that provides outsourcing solutions to agencies, software vendors, and website owners. For over seven years, they have provided technical, operational, and back-office support through a team of skilled professionals.