Resource Guru
Customer Support Specialist
Salary not disclosed1–3 yearsRemote
- Customer Support
- Full time
- 2mo ago
About the role
Resource Guru is seeking a Customer Support Specialist to provide fast, clear, and thoughtful assistance to our global customer base. You will troubleshoot technical issues, manage billing enquiries, and collaborate with our product and engineering teams to improve the overall user experience. This role is ideal for someone with SaaS support experience who is eager to develop their technical and communication skills within a remote-first team.
Responsibilities
- Respond to customer enquiries via email regarding product usage, account setup, and billing
- Investigate and troubleshoot technical issues, escalating bugs to the engineering team when necessary
- Maintain and update Help Centre documentation, including articles and walkthroughs
- Collaborate with the product team to provide feedback and categorise feature requests
- Use internal support tools to manage conversations and account information efficiently
Required skills
- Customer support
- SaaS
- Troubleshooting
- Technical communication
- Time management
Nice to have
- Billing support
- Technical writing
- Front
- Intercom
- Zendesk
- HubSpot
- Video creation
- AI tools
Qualifications
- 1-3 years of experience in online customer support
Benefits
- Stock options
- 30 days paid holiday
- Annual training and conference allowance
- Home office equipment contribution
- Monthly health and wellbeing contribution
- Pension contribution
- International travel
About the Company
Resource Guru is a scheduling tool that helps teams improve efficiency and project profitability. We are a small, fully remote team trusted by customers in over 100 countries, including creative agencies and global household names.