Customer Success Associate - Renewable Energy

About the role

As a Customer Success Associate, you will support clients in maximizing the value of our sustainable energy product portfolio. You will coordinate onboarding processes, manage client inquiries, and ensure high data quality while working closely with internal teams to drive long-term client success. This role involves active consultation on energy market topics to help industrial clients navigate a complex environment.

Responsibilities

• Provide personal support to clients to ensure long-term satisfaction and success.
• Coordinate the onboarding process and facilitate the introduction of software solutions.
• Collaborate with Product and Sales teams to enhance the overall customer experience.
• Prioritize and resolve incoming client inquiries or escalate them to the Customer Success Manager.
• Maintain accurate client data within CRM systems.
• Prepare, document, and follow up on internal meetings, client QBRs, and reporting.

Required skills

• Customer support
• CRM
• Data analysis
• German
• English

Nice to have

• B2B customer service
• Energy industry knowledge

Qualifications

• University degree in a relevant field
• Completed vocational training with good performance

Benefits

• Flexible working hours
• 30 days of vacation
• Workation days
• Meal vouchers
• Urban Sports membership
• Personal learning budget

About the Company

trawa is building Europe's leading B2B platform for clean energy, providing industrial companies with sustainable energy solutions, modern management software, and intelligent consumption optimization.