Commercial Support Associate

About the role

The Commercial Support Associate will manage tenders, vendor registrations, and customer assurance requests for institutional customers. This role sits at the center of the company, coordinating with internal teams including Sales, IT, Legal, and Finance to ensure requests are answered accurately and on time. The position supports the company mission by enabling institutional and business customers to adopt AMBOSS tools.

Responsibilities

• Support tender and procurement processes by coordinating required company information and documentation.
• Complete and maintain customer vendor registrations and onboarding requirements.
• Coordinate documentation and information requests from Sales and customers.
• Maintain and update commonly requested company documents.
• Track requests, deadlines, and dependencies across internal stakeholders.
• Identify and coordinate with subject-matter experts across IT, Legal, Finance, Product, Engineering, and Security.
• Support the completion of customer questionnaires regarding company information, technology, privacy, AI, security, and compliance.
• Document and improve internal processes to increase efficiency for commercial and customer-assurance requests.

Required skills

• Operations
• Administration
• Sales support
• Customer support
• Project coordination
• Organizational skills
• English
• German

Nice to have

• Tenders
• Procurement portals
• Vendor onboarding
• Customer questionnaires
• Documentation management

Qualifications

• First professional experience in operations, administration, sales support, customer support, or project coordination
• Relevant internship or working-student experience

Benefits

• 30 paid vacation days
• AMBOSS holiday
• Personal purpose day
• Daily healthy breakfast and lunch
• AMBOSS daycare
• Urban Sports Club membership
• Fitbit Versa 3
• Deutschland Ticket

About the Company

AMBOSS is the copilot for medical professionals, empowering them to provide the best possible care through a learning and clinical decision support tool. Founded in 2012, the company has grown to over 600 employees and is active in over 180 countries.