Client Success Specialist

About the role

Ataraxis AI is a clinical AI research lab focused on precision medicine and predictive disease outcomes. The Client Success Specialist will serve as the primary point of contact for physicians, patients, and clinical partners, ensuring high-quality support and efficient service delivery. This role involves managing inquiries, resolving operational issues, and collaborating across teams to support the deployment of clinical AI products.

Responsibilities

• Serve as the primary contact for physicians, labs, hospitals, patients, and internal teams, responding promptly and professionally to all inquiries via phone, email, or web.
• Deliver an excellent customer experience by addressing questions about tests, services, billing, and order status with empathy, accuracy, and clear communication.
• Collaborate with Sales and clients to resolve missing or incomplete data, ensuring smooth ordering process and timely delivery of test results.
• Maintain detailed and accurate documentation of all communications, actions, and follow-ups.
• Research and resolve escalated issues, identify root causes, and communicate outcomes clearly to both customers and internal stakeholders.
• Stay knowledgeable about Ataraxis oncology tests, including sample requirements, workflows, and documentation needs.
• Support process improvements and special projects that enhance efficiency, quality, or customer satisfaction.

Required skills

• Salesforce
• Microsoft Office
• CRM systems
• Data management
• Customer support
• Communication skills

Qualifications

• Bachelor’s degree
• Equivalent mix of education and hands-on experience

About the Company

Ataraxis is a clinical AI research lab working at the intersection of multi-modal AI and precision medicine. The company has raised over $24 million in funding and maintains a flat organizational structure where team members are empowered to contribute.