Technical Success Analyst

About the role

Marqeta is seeking a Technical Success Analyst to join our operations team and lead the technical onboarding of our card issuing and payments platform for new customers. You will serve as a technical expert, guiding clients through integration journeys while collaborating cross-functionally to drive long-term success. This role requires a blend of product expertise, customer advocacy, and a collaborative mindset to improve implementation practices.

Responsibilities

• Own the configuration and deployment of Marqeta’s standardised products and services for new customers.
• Serve as the technical expert guiding customers through their integration journey, especially with our APIs.
• Develop deep knowledge of specific Marqeta products and services and create training content to scale team knowledge.
• Provide feedback to internal teams that reflects the customer’s voice to ensure product evolution.
• Partner with Project Managers, Product Managers, Sales, and Account Management to execute on client goals.

Required skills

• REST APIs
• SFTP
• SQL
• Datadog
• Fintech
• Card payments
• Technical onboarding
• Customer support

Nice to have

• Software integrations
• JSON
• Scripting
• Technical documentation

Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field
• Equivalent practical experience

Benefits

• Private Medical and Dental coverage
• Generous time off program
• Retirement savings program
• Equity
• Employee Stock Purchase Program
• Monthly remote work stipend
• Annual development stipend
• Parental Leave
• Wellbeing programs

About the Company

Marqeta is an enabler of embedded finance, providing a card issuing platform that offers flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. The company powers well-known brands in the new economy including Block, Cash App, Affirm, Instacart, Doordash, Uber, and Walmart.