Account Manager

About the role

Fresha is seeking an Account Manager to drive revenue growth and partner success within the beauty and wellness industry. You will act as a dedicated advisor to a pool of partners, educating them on platform features, facilitating product adoption, and managing the sales cycle for payment solutions. This role involves building strong internal and external relationships to ensure a seamless partner experience and providing feedback to product teams to enhance future releases.

Responsibilities

• Meet key performance indicators on monetisation and revenue growth by proactively engaging with and educating partners.
• Proactively introduce, educate and convert partners onto Fresha’s payments solution.
• Optimise listing content and availability competitiveness on the marketplace to maximise conversions.
• Serve as a dedicated advisor for a pool of partner accounts, assisting them on their journey to product adoption.
• Build key internal relationships with sales and onboarding teams to ensure smooth transition and handover of partners.
• Collaborate with product teams to provide important product feedback to help enhance future releases.
• Use consultative sales techniques to understand customer needs and requirements and upsell or cross-sell the platform.

Required skills

• Account Management
• Consultative sales
• Data analysis
• Reporting
• English
• French
• Partner Success

Nice to have

• Outbound sales
• Teleprospecting
• Beauty and wellness industry experience

Qualifications

• 3+ years of experience in delivering commercial outcomes from an Account Management role

About the Company

Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices. Trusted by millions of consumers and businesses worldwide, the company is headquartered in London with 15 global offices.