Staff Product Manager, Comms Platform

About the role

The Staff Product Manager will shape the next generation of Affirm's communications platform by modernizing infrastructure and building shared capabilities for transactional and marketing communications. This role involves setting product strategy, navigating complex technical tradeoffs, and partnering with cross-functional teams to ensure reliable and scalable systems. The position focuses on simplifying how teams manage communications while delivering consistent customer experiences.

Responsibilities

• Set product strategy and roadmap for Comms Plat, connecting customer needs, business priorities, and technical opportunities.
• Help modernize Affirm’s comms infrastructure and build shared capabilities that support more consistent experiences across transactional and marketing comms.
• Lead complex platform initiatives from strategy through launch and adoption, working closely with Engineering and cross-functional partners.
• Build strong relationships across Affirm so communications needs for new products, markets, and customer journeys are understood early and reflected in platform plans.
• Shape channel, platform, and partner strategy, including thoughtful build-versus-buy decisions across the communications ecosystem.
• Make clear tradeoffs across customer experience, reliability, scalability, cost, regulatory requirements, and speed.
• Define meaningful measures of success and use customer, product, operational, and business signals to guide priorities and investment.

Required skills

• Product Management
• Platform Product
• Technical Fluency
• Product Strategy
• Cross-functional Influence
• Analytical Skills

Nice to have

• Communications Platform
• Messaging Systems

Qualifications

• 8+ years of product management experience or equivalent experience

Benefits

• 100% subsidized medical coverage
• Dental insurance
• Vision insurance
• Monthly health stipend
• Monthly wellness stipend
• Monthly tech stipend
• Flexible time off
• Employee stock purchase plan

About the Company

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.