Senior Account Manager

About the role

The Senior Account Manager will take end-to-end ownership of a portfolio of 30 to 50 key accounts across various sectors including retail, clinics, and municipalities. This role focuses on strategic account development, driving upselling opportunities, and managing contract renewals to support the company's growth in the smart parking infrastructure market. The position involves data-driven account management and cross-functional collaboration to ensure client success.

Responsibilities

• Develop and implement growth strategies for assigned accounts
• Identify and realize opportunities for upselling and contract renewals
• Conduct business reviews to analyze portfolio performance
• Manage accounts using data metrics such as revenue, NPS, CSAT, and health scores
• Serve as the primary point of contact for commercial and operational client needs
• Collaborate with tech, product, operations, and customer success teams
• Mentor junior and mid-level team members

Required skills

• B2B Account Management
• CRM
• HubSpot
• Data Analysis
• Contract Negotiation
• German
• English

Benefits

• Hybrid work model
• Career development path
• EU Workation
• Urban Sports Club
• Company pension scheme
• Meal allowance
• Corporate benefits
• Team events
• Weekly lunches
• 29 days vacation

About the Company

The company is an expanding SaaS firm revolutionizing parking infrastructure with smart license plate recognition, cloud software, and digital payment solutions. Their system is established at over 500 locations across the DACH region.