Revenue Operations Lead

About the role

The Revenue Operations Lead will own the critical funnel stage between lead approval and member move-in, focusing on human and AI-driven outreach. This role is responsible for optimizing conversion performance, managing lead hand-offs, and building reporting systems to make the demand funnel legible for leadership. The position starts with a focus on conversion and outreach with the potential to expand into broader Demand Growth functions.

Responsibilities

• Optimizing call performance by refining scripts, follow-up cadence, and objection handling.
• Coaching agents based on conversion findings and testing.
• Sequencing hand-offs between AI callers, human agents, and Lifecycle teams.
• Building and maintaining end-to-end demand funnel dashboards.
• Closing reporting gaps to track stage-by-stage conversion, drop-off, and velocity.
• Driving retention outreach by partnering with Member Success to address churn risks.
• Launching retention and transfer offers via caller campaigns or text messages.
• Managing lead routing, CRM hygiene, and experiment instrumentation.

Required skills

• Revenue Operations
• Funnel Analytics
• SQL
• Hex
• Mode
• Looker
• Calling Operations
• Script Testing
• Agent Coaching
• AI tools
• Lead Routing
• CRM hygiene

Nice to have

• Marketplace experience
• Proptech
• Real estate
• Two-sided consumer platforms
• Zero-to-one experience

About the Company

PadSplit operates a demand engine that spans Marketing, Lifecycle, Member Acquisition, and Member Success.