Kong Inc.
Staff Customer Success Manager
Salary not disclosedRemote
- Customer Success
- France
- Full time
- Yesterday
Newly posted
About the role
As a Staff Customer Success Manager, you will set the standard for the customer success organization by focusing on the disciplined execution of the post-sales process. This strategic role requires blending technical knowledge with an executive mindset to drive adoption, expansion, and risk mitigation for customers. You will be responsible for delivering exceptional business value and ensuring the successful realization of Kong's impact on customer operations.
Responsibilities
- Develop comprehensive success plans covering use cases, roadmaps, and positive business outcomes.
- Take customers through a value-based engagement model to demonstrate Kong's business impact.
- Map customer organizations to identify key champions and decision-makers.
- Utilize partner ecosystems to uncover new personas and expand stakeholder alignment.
- Monitor customer health and extract actionable insights using data and analytics tools.
- Run impactful QBRs and EBRs to articulate platform value in alignment with business needs.
- Collaborate with account teams to manage renewals, forecasting, and cross-sell opportunities.
Required skills
- Customer Success
- Strategic Planning
- Data Analytics
- Tableau
- SFDC
- Clari
- Hex
- API Gateway
- Cloud Gateway
About the Company
Kong Inc. is the AI Connectivity Company building the connectivity layer of AI. Their unified API and AI platform enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI traffic.