Manager, Customer Success - Upmarket

About the role

The Manager, Customer Success will lead a team of 7-8 Customer Success Managers responsible for an Upmarket portfolio with $15M-$20M in ARR. This role focuses on driving customer retention, adoption, and value realization while coaching a high-performing team and establishing operational rigor. You will partner cross-functionally to ensure customers achieve their goals and contribute to the scale of the organization.

Responsibilities

• Lead, coach, and develop a team of 7-8 Customer Success Managers.
• Drive Gross Revenue Retention, customer adoption, and value realization across the portfolio.
• Conduct regular coaching sessions, performance reviews, and talent assessments.
• Own portfolio forecasting processes, renewal inspections, and risk management practices.
• Partner with Sales leadership to align on customer health and strategic account planning.
• Collaborate with Product, Support, and Marketing to advocate for customer needs and deliver a world-class experience.

Required skills

• People leadership
• SaaS
• Customer Success
• Account Management
• Forecasting
• Risk management
• Data-driven management

Nice to have

• Enterprise SaaS
• MarTech
• AdTech
• SalesTech
• Salesforce
• Gainsight
• Clari
• Gong

Qualifications

• 5+ years of people leadership experience leading customer-facing teams within a SaaS organization
• 8+ years of experience in Customer Success, Account Management, Professional Services, Consulting, or other customer-facing roles

Benefits

• Health insurance
• Life insurance
• Disability insurance
• 401K employer matching
• Paid holidays
• Self-care days
• Paid time off
• Paid parental leave
• Stock options
• LinkedIn Learning access

About the Company

6sense's mission is to multiply growth, retention, and efficiency for companies, teams, and people. The company values include winning as one team, staying curious, doing the right thing, owning the outcome, and creating belonging.