Client Success Manager (Small-Market)

About the role

The Client Success Manager will drive engagement, satisfaction, and retention across a high-volume book of small-market business. This role serves as the primary owner of day-to-day client and broker relationships, ensuring clients realize ongoing value while proactively identifying risks and opportunities. You will collaborate cross-functionally to execute engagement plans and deliver high-quality client experiences.

Responsibilities

• Own and manage small-market client and broker relationships across a high-volume book of business.
• Deliver an exceptional client experience by executing key workflows, monitoring account health, and addressing risks.
• Track and analyze client success KPIs to drive engagement and retention.
• Develop and execute engagement plans aligned to client goals.
• Manage multiple concurrent client projects with attention to detail and clear timelines.
• Collaborate with Strategic Account Management, Sales, and Member Services to meet client needs.
• Lead client meetings and communications with key stakeholders and broker partners.
• Represent the company in virtual and in-person client-facing sessions.

Required skills

• B2B account management
• Project management
• Data analysis
• Stakeholder management
• Client relations

Nice to have

• Healthcare industry experience
• Benefits industry experience

Benefits

• Flexible PTO
• Medical plan
• Dental plan
• Vision plan
• 401(k)
• Teladoc Health

About the Company

Garner Health is a mission-driven company working to transform the U.S. healthcare system by using proprietary clinical metrics and data to identify high-performing doctors. The company has helped over 2.5 million people access higher-quality care and saved $1B in healthcare costs.