Technical Customer Success Manager

About the role

Technical Customer Success Managers own the post-sale technical relationship with customers to drive accelerated time to production and ensure healthy deployments. You will act as a trusted technical advisor, anticipating issues and coordinating internal resources to resolve them while turning technical success into customer-led growth.

Responsibilities

• Lead technical onboarding and adoption, from architecture review through production go-live, against a customer-agreed success plan and timeline
• Run regular cluster health checks and usage reviews using telemetry and dashboards to spot risk, capacity issues, and expansion opportunities early
• Own technical escalations end to end, partnering with Support and Engineering to drive root cause analysis and resolution
• Translate customer requirements into clear, prioritized feedback for Product Management and Engineering
• Act as the customer's trusted advisor and advocate, aligning Solutions Architects, Engineering, Product, and Support as needed
• Communicate confidently with engineering teams, platform owners, and senior leadership

Required skills

• Customer Success
• Distributed systems
• AWS
• GCP
• Azure
• Kubernetes
• Networking
• VPC peering
• PrivateLink
• DNS
• TLS
• Stakeholder management

Nice to have

• Apache Kafka
• Streaming
• Prometheus
• Grafana
• Terraform
• Helm
• Python
• Bash
• MEDDIC

Qualifications

• 4+ years in a TAM, technical CSM, or post-sales engineering role supporting data infrastructure, distributed systems, or developer platforms

Certifications

• AWS
• CKA

About the Company

Redpanda is the first runtime and control plane for agent-data interaction, a unified platform that combines streaming, SQL analytics, and intelligent connectivity with the governance layer enterprise AI agents need in production.