Account Manager

About the role

As an Account Manager at Aircall, you will own customer success and revenue growth across your portfolio by driving Net Revenue Retention. You will act as a trusted advisor to customers, identifying expansion opportunities and ensuring they realize the full value of the platform. This role blends consultative relationship management with the rigor of a quota-carrying sales position.

Responsibilities

• Own NRR: Manage the full post-sale lifecycle — driving renewals, expansions, and churn mitigation to deliver predictable and profitable growth.
• Drive Growth: Identify and activate growth opportunities within your portfolio, prospecting into new subsidiaries, use cases, and additional SKUs to unlock untapped potential.
• Target Strategically: Prioritize high-potential accounts that may have low spend today but represent strong expansion opportunities, developing long-term growth plans.
• Prospect and Outbound: Run proactive outreach within your base to expand relationships and identify new value creation opportunities.
• Develop Stakeholder Maps: Build and maintain multi-layer relationships — from daily users to senior decision-makers — ensuring alignment, sponsorship, and retention.
• Sell Competitively: Position Aircall’s value head-to-head against competitors, with a clear understanding of how our solutions address each customer’s unique business needs.
• Negotiate and Close: Lead complex renewal and upsell negotiations, balancing commercial outcomes with customer success to close revenue and foster loyalty.
• Manage Pipeline & Forecast: Maintain an accurate pipeline of renewal and expansion opportunities and deliver consistent, data-driven NRR forecasting.

Required skills

• SaaS Account Management
• Customer Success
• Renewal Management
• Consultative sales
• Prospecting
• Negotiation
• Account expansion
• Stakeholder mapping
• Whitespace analysis
• Pipeline management

Qualifications

• Experience in SaaS Account Management, Commercial Customer Success, or Renewal Management
• Track record of achieving revenue targets

Benefits

• Competitive salary package
• Work-life balance

About the Company

Aircall is an AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue and scale customer-facing teams. Headquartered in Paris, the company is ambitious, product-driven, and execution-focused, with a global presence across North America, Europe, and Australia.