Customer Success Manager

About the role

Customer Success Managers act as strategic partners within the Customer Experience team to drive long-term success and ensure clients achieve their goals. You will manage high-value education accounts across BeNeLux and Central Europe, nurture stakeholder relationships, and drive product adoption and revenue retention. The role involves collaborating with sales for growth and advocating for platform enhancements with internal product and engineering teams.

Responsibilities

• Building and nurturing trusted relationships with senior educational stakeholders to align on desired outcomes and business drivers.
• Proactively identifying challenges and recommending tailored Instructure solutions to promote innovation and best practices.
• Driving product adoption, maximizing revenue retention, and collaborating with sales to support pipeline generation and customer growth.
• Gathering customer feedback to advocate for platform enhancements with product and engineering teams.
• Managing tasks dynamically, prioritizing effectively under pressure, and participating in cross-functional customer experience initiatives.

Required skills

• Dutch
• English
• Customer Success
• SaaS account management
• Educational Technology
• CRM
• Project management

Qualifications

• Bachelor’s degree

Benefits

• Ownership program
• Flexible work culture
• Generous time off
• Wellness programs
• Mental health support
• Professional development tools
• Tuition reimbursement
• Motivosity employee recognition program

About the Company

Instructure creates intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.