Junior Customer Success Manager

About the role

As a Junior Customer Success Manager, you will act as a strategic partner to help customers achieve maximum results with the NOVA AI platform. You will manage the onboarding process, drive customer growth and retention, and translate customer insights into product improvements. This role sits at the intersection of AI, strategy, and customer growth within a fast-growing scale-up environment.

Responsibilities

• Ensure customers realize value with NOVA and guide strategic onboarding processes.
• Act as a strategic partner responsible for customer growth, retention, and long-term collaboration.
• Identify opportunities, risks, and churn signals to take proactive action.
• Advise customers strategically on content, visibility, and growth.
• Collaborate with tech and product teams to achieve customer goals and influence product development.
• Contribute to optimizing and scaling Customer Success processes.

Required skills

• Customer Success
• Account management
• Project management
• SaaS
• Digital Marketing
• SEO
• Stakeholder management
• Dutch
• English

Nice to have

• Coaching

Qualifications

• Higher professional or university degree

Benefits

• Bonus structure
• Travel allowance
• 23 vacation days
• Pension contribution
• Team outings

About the Company

InSpace is an AI scale-up building NOVA, a platform that turns search queries into scalable competitive advantage through long-tail intelligence, GEO optimization, and automation. The company operates with an entrepreneurial mindset, focusing on solving complex AI, content, and growth challenges.