Client Success Account Manager

About the role

The Client Success Account Manager will own a portfolio of institutional clients, managing the entire lifecycle from onboarding to renewal and expansion. This role serves as a trusted advisor to banks, exchanges, and fintechs, acting as their voice within the product roadmap while driving adoption and commercial growth. You will work across the EMEA region to ensure clients successfully leverage Ledger's digital asset infrastructure.

Responsibilities

• Own client relationships end to end, serving as the primary contact for banks, exchanges, and fintechs.
• Drive product integration and adoption by running workshops and guiding clients through technical setups.
• Identify and close upsell and cross-sell opportunities to meet expansion and retention targets.
• Negotiate renewals, amendments, and pricing in collaboration with the legal team.
• Turn client feedback into prioritised input for the product team to influence future development.
• Lead quarterly business reviews and maintain accurate account plans and CRM data.

Required skills

• Account Management
• Customer Success
• B2B SaaS
• Enterprise Software
• Contract Negotiation
• API
• Digital Assets
• Financial Services

Nice to have

• MiCAR
• DORA
• Travel Rule
• FINMA
• VARA
• ADGM
• MPC
• HSM
• German
• French

Benefits

• Health Insurance
• Life Insurance
• Employee shareholding
• Commuter allowance
• Learning and development

About the Company

Ledger is a global platform for digital assets and Web3, securing over 20% of the world's crypto assets through its hardware wallets and enterprise infrastructure. The company empowers individuals and institutions to securely buy, store, swap, and manage digital assets.